SHIPPING POLICY
Effective Date: July 30, 2026
Thank you for shopping with Elaine Jean Essentials LLC ("Elaine Jean Essentials," "we," "our," or "us"). This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products from www.elainejean.com.
1. Shipping Locations
Elaine Jean Essentials currently ships only within the United States. We do not currently offer international shipping.
We reserve the right to limit or refuse shipments to certain locations at our discretion and in accordance with applicable laws and regulations.
2. Order Processing
Orders are typically processed within one to three (1–3) business days after payment has been successfully received and verified.
Business days are Monday through Friday, excluding federal holidays.
Please note that processing times may be longer during:
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Holidays
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Product launches
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Promotional events
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Periods of unusually high order volume
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Severe weather conditions or other unforeseen circumstances
Orders placed on weekends or holidays will be processed on the next business day.
3. Shipping Methods and Delivery Times
Elaine Jean Essentials offers standard and expedited shipping options within the United States. Available shipping methods and estimated delivery times will be displayed at checkout.
Expedited shipping options, including two-day shipping, may be available for eligible orders and destinations.
Estimated delivery times are provided for convenience only and are not guaranteed. Once your order has been shipped, delivery times are determined by the shipping carrier and may vary based on:
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Destination
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Weather conditions
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Carrier delays
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Holidays
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Other factors beyond our control
Elaine Jean Essentials is not responsible for delays caused by shipping carriers or circumstances outside of our reasonable control.
4. Shipping Charges and Free Shipping
Shipping charges are calculated at checkout based on the shipping method selected, the delivery destination, and the contents of your order.
Orders totaling $75.00 or more (before taxes and after any discounts are applied) qualify for free standard shipping within the United States.
Orders that do not meet the free-shipping threshold will be charged the applicable shipping fee displayed at checkout.
Expedited shipping options, including two-day shipping, are available for an additional charge and are not eligible for free shipping promotions unless otherwise stated.
From time to time, Elaine Jean Essentials may offer additional shipping promotions or discounts. Any promotional terms will be disclosed at the time of the offer.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information, when available.
Please allow up to twenty-four (24) hours for tracking information to become active after receiving your shipping confirmation email.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping and billing information at the time of purchase.
Elaine Jean Essentials is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.
If you discover an error in your shipping information, please contact us immediately at support@elainejeanessentials.com or call 800-351-0699. While we will make reasonable efforts to accommodate changes, we cannot guarantee that modifications can be made after an order has been submitted.
7. Lost, Stolen, or Damaged Packages
Risk of loss and title for products pass to the customer upon delivery to the shipping carrier.
If your package is lost, stolen, or damaged during transit, please contact both the shipping carrier and Elaine Jean Essentials as soon as possible.
Although Elaine Jean Essentials is not responsible for packages that are lost, stolen, or delayed after being transferred to the carrier, we will work with you in good faith to assist in resolving shipping issues whenever possible.
Customers may be required to provide photographs, documentation, or other information to support claims involving damaged shipments.
8. Returned Packages
Packages returned to Elaine Jean Essentials due to an incorrect address, failed delivery attempts, or refusal of delivery may be subject to additional shipping charges before reshipment.
If a package is returned and the customer requests a refund, the original shipping charges may not be refundable, except where required by law.
9. Shipping Restrictions
Elaine Jean Essentials reserves the right to refuse or cancel orders that violate applicable laws or regulations.
Certain products may be subject to shipping restrictions based on state or local laws.
10. Changes to This Shipping Policy
Elaine Jean Essentials reserves the right to modify this Shipping Policy at any time. Any updates will be posted on this page, and the revised policy will become effective immediately upon posting.
Your continued use of our website following any changes constitutes your acceptance of the updated Shipping Policy.
11. Contact Information
If you have questions regarding shipping or your order, please contact us:
Elaine Jean Essentials LLC
2920 Forestville Road
Suite 100 #3186
Raleigh, NC 27616
Email: support@elainejeanessentials.com
Phone: 800-351-0699
Website: www.elainejean.com