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REFUND POLICY

Effective Date: July 30, 2026

Thank you for shopping with Elaine Jean Essentials LLC ("Elaine Jean Essentials," "we," "our," or "us"). We are committed to providing high-quality products and excellent customer service. Please review this Return and Refund Policy carefully before making a purchase from www.elainejean.com.

1. Return Eligibility

Due to the nature of our skincare and topical products, we accept returns only for items that are:

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  • Unused and unopened;

  • In their original packaging;

  • In the same condition in which they were received; and

  • Returned within thirty (30) days of the delivery date.

 

To initiate a return, please contact us at support@elainejeanessentials.com or call 800-351-0699 before sending any products back.

 

Proof of purchase may be required to process your return.

2. Non-Returnable Items

For health, safety, and quality-control reasons, the following items are not eligible for return or refund:

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  • Opened or used products;

  • Products that have been altered or damaged after delivery;

  • Products marked as final sale;

  • Gift cards;

  • Promotional or complimentary items; and

  • Products returned more than thirty (30) days after delivery.

 

Elaine Jean Essentials reserves the right to refuse returns that do not meet the requirements of this policy.

3. Damaged, Defective, or Incorrect Items

Please inspect your order promptly upon delivery.

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If you receive a product that is damaged, defective, or incorrect, please contact us within seven (7) days of delivery at support@elainejeanessentials.com or 800-351-0699.

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When contacting us, please provide:

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  • Your order number;

  • A description of the issue; and

  • Photographs of the product and packaging, if applicable.

 

We will review your request and, at our discretion, may offer:

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  • A replacement product;

  • A refund; or

  • Store credit.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is the result of:

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  • A damaged product;

  • A defective product; or

  • An error made by Elaine Jean Essentials.

 

We recommend using a trackable shipping method, as Elaine Jean Essentials is not responsible for returns lost in transit.

5. Refund Process

Once your return has been received and inspected, we will notify you whether your refund has been approved.

 

Approved refunds will be issued to the original payment method used for the purchase.

 

Please allow five to ten (5–10) business days for the refund to appear on your account. Processing times may vary depending on your financial institution or payment provider.

 

Original shipping charges are non-refundable except where required by law.

6. Exchanges and Store Credit

Elaine Jean Essentials does not currently offer direct product exchanges.

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In certain circumstances, and at our sole discretion, we may offer store credit for eligible returns, including returns involving opened products that do not qualify for a cash refund under this policy.

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Store credit may be issued in situations such as:

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  • Customer dissatisfaction with a product;

  • Products that are not the right fit for the customer's needs;

  • Certain opened products approved by our customer service team; or

  • Other circumstances determined by Elaine Jean Essentials.

 

Store credit:

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  • Has no cash value;

  • Is non-transferable;

  • May only be used for purchases made through www.elainejean.com; and

  • Will be issued in the amount approved by Elaine Jean Essentials.

 

The issuance of store credit is determined on a case-by-case basis and is not guaranteed.

7. Cancellations

Orders may be canceled only if they have not yet been processed or shipped.

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If you need to cancel an order, please contact us immediately at support@elainejeanessentials.com or 800-351-0699.

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Once an order has been processed or shipped, it cannot be canceled.

8. Allergic Reactions, Individual Results, and Customer Satisfaction

Because our products contain natural ingredients, individual results may vary.

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Elaine Jean Essentials is not responsible for allergic reactions, sensitivities, or adverse reactions resulting from the use of our products. Customers are responsible for reviewing product ingredients and conducting a patch test before use.

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Refunds will not be issued solely because a customer is dissatisfied with individual results or experiences a reaction to ingredients that are clearly listed on the product packaging or website.

 

However, in certain circumstances, Elaine Jean Essentials may, at its sole discretion, offer store credit as a gesture of goodwill to customers who are dissatisfied with a product or for whom a product was not a suitable fit.

 

If you experience an adverse reaction, discontinue use immediately and consult a healthcare professional.

9. Changes to This Return and Refund Policy

Elaine Jean Essentials reserves the right to modify this Return and Refund Policy at any time. Any updates will be posted on this page, and the revised policy will become effective immediately upon posting.

 

Your continued use of our website after any changes constitutes your acceptance of the revised policy.

10. Contact Information

If you have any questions regarding returns or refunds, please contact us:

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Elaine Jean Essentials LLC

2920 Forestville Road
Suite 100 #3186
Raleigh, NC 27616

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Email: support@elainejeanessentials.com

 

Phone: 800-351-0699

 

Website: www.elainejean.com

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